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People Operations
PeopleOps Lead (Director)

Who we are

We’re one of the fastest-growing consumer tech startups in Boston. Millions of readers use our products every day to find great books, and our service empowers thousands of leading publishers and authors to drive sales and find new fans. We’re expanding our team to address the challenges and opportunities of the publishing industry while continuing to help readers find stories and authors they’ll love. Check out BookBub and our audiobooks retailing platform, Chirp, and learn more about what to expect working at our company.

Our team is currently working primarily remotely, with a number of our vaccinated employees opting to work regularly from our physical office in Cambridge, MA. Our team values the health and safety of our people above all else, so we’re continuing to work distributedly, but our PeopleOps team plans to return to the office on a semi-regular basis upon a broader transition back to the office.

About the position

We’re looking for an experienced, people-driven, and business-minded leader to own and advance our organization’s people and culture initiatives as we continue to scale a company where diverse employees and leaders can grow, belong, and thrive. This role will drive outcomes across a wide variety of key HR functions, including talent acquisition, employee engagement, DEI, employee development, employee listening, and manager support/coaching. They’ll lead a small team of people professionals and will report directly to our Head of People Operations.

Here’s an example of what someone can expect to accomplish in their first year in the position:

  • Lead the execution of existing key talent initiatives in employee experience/engagement, DEI, development, talent acquisition, and culture.  
  • Shape the employee experience by designing and executing a roadmap for organization-wide programs and initiatives.
  • Develop, empower, and mentor a small team of direct reports as they grow in experience and impact as people professionals. 
  • Own a variety of quantitative and qualitative employee listening and data-collection; synthesize data to identify opportunities, plans, and solutions that foster culture and employee engagement. 
  • Serve as a champion for our company values; oversee and scale initiatives that foster inclusion and positive community impact. 
  • Drive the evolution of our high performance and professional growth programs, including goal-setting, reviews, and coaching.
  • Become a trusted confidante and mentor to employees across the organization; facilitate a comfortable environment in which concerns can be raised when they are small and resolved before they grow.
  • Become a trusted thought partner and advisor to people managers across the organization; offer coaching to leaders on matters of employee engagement, performance, and retention.

Ideal candidates for this position will have:

  • Experience leading, executing, and scaling initiatives at a people-centric organization
  • Experience coaching and/or mentoring other people professionals 
  • Relationship-building, listening, and influencing abilities; strong interpersonal instincts 
  • Prioritization and project management skills; the ability to lead multiple, sophisticated company-wide projects simultaneously
  • Exceptional writing skills; the ability to write company communications, philosophy, and policies.
  • Analytical skills; the ability to translate metrics, research, and trends into insights, actionable recommendations, and plans 
  • Pragmatic problem-solving and decision making abilities  
  • A solid foundation in HR best practices 
  • Business acumen


We offer competitive benefit options including medical, dental, vision, 401k, generous paid parental leave, and take-what-you-need paid time off.  

Our interviewing philosophy

Our goal is to get to know you in a low-pressure, friendly environment — and to give you ample opportunity to learn more about us, too.

Our typical process includes these types of experiences:

  • A resume screen and introductory phone/video chat
  • A take-home exercise where you’ll have the opportunity to demonstrate your communication and problem-solving skills
  • Additional conversations with your potential future team members, the hiring manager, and People Operations

We personally review every application, and if we think there might be a fit, we’ll typically reach out via email within a couple weeks to start the conversation.

We will always do what we can to be flexible around your personal time commitments, deadlines, and general availability. We know that by joining our interview process, you’re trusting us with your time — so we’ll do our best to run a process for you that’s as smooth and enjoyable as possible.

Your interview experience

Our goal is to create an environment where you can interview at your best. At this time, our interview process is fully remote, conducted via phone and video calls. If we can provide any assistance or accommodations during your time with us, please let us know at All requests are treated as privately as possible and have no impact on candidate eligibility.

We strive to be an inclusive workplace and we value learning from different perspectives. We seek to foster an environment filled with people from a wide variety of backgrounds, experiences, abilities, and perspectives. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We are proud to be an equal opportunity employer.