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Our in-house analytics team works across all of our business units to lead and support strategic decision-making at the company. From complex modeling to developing and maintaining our reporting infrastructure, we emphasize solving problems through thoughtful data-driven analysis.

Business development is the industry-facing side of the company. Also known as the partners team, we work closely with authors and publishers, helping them use our tools to sell books and hit their marketing goals. We’re responsible for driving revenue and engagement from our partners, and we believe the most effective way to do this is by empowering authors and publishers through education and customized, goal-oriented advice.

The merchandising team consists of content, business development, and production team members who do the work required to source, curate, and promote titles on Chirp. We ensure listeners are regularly seeing audiobooks they’re excited about, authors and publishers have the support to hit their marketing goals, and that we’re providing a high-quality, consistent experience on our platform.

The consumer marketing team’s core focus is acquiring new readers through paid and unpaid marketing channels. We are constantly looking for new, innovative ways to reach readers and listeners! We do this by exploring new paid and unpaid marketing channels, running creative and landing page tests, and by optimizing the conversion and registration process. Additionally, the team also manages campaigns focused on retention and user engagement, content marketing, branding, and PR.

The content team is responsible for curating and editing content for our members, ensuring they’re regularly seeing books they’re excited to read. We select ebook and audiobook deals to be featured, promote exciting new releases, and much more! We use a mixture of publishing expertise, data analysis, and marketing insights to match readers with books they’re sure to love.

Our design team works to ensure that our readers and partners have great experiences with our products and our brand. We collaborate with teams across the company to design every aspect of what our customers interact with, from our applications to print materials, to exhibition booths at industry events. We believe in the power of design thinking, and that the only way to come up with great ideas is to generate lots of them!

The engineering team is responsible for creating all of the software that powers BookBub and Chirp. We work in small cross-functional teams with people from design, product, and analytics to build great products. Most of our engineers rotate to new product teams once or twice per year, which ensures we don’t become overly specialized and enables our business to adapt quickly to new opportunities as they arise.

The finance and accounting team handles the business’s financial records and controls. We manage the company’s general accounting, including day-to-day recordkeeping, management of financial transactions and preparation of financial reports. We also collaborate with team leads to create budgets and forecasts, and summarize financial information for both internal and external stakeholders.

The people operations team focuses on building a culture where each team member feels empowered to do their best work and welcomed to be their authentic selves. We find, develop, and support extraordinary talent, create programs and experiences that inspire both individual growth and team connectedness, listen and respond to employee voices, and design physical and cultural spaces where everyone can feel like they belong.

Product works across BookBub and Chirp to figure out what to build next. We lead small, autonomous teams that leverage customer insights and data to help drive our decision making. We love moving fast, digging into data, and finding new ways to delight both book lovers and partners.

Our production team members handle the daily operational work required to deliver featured deals and author updates on BookBub and Chirp, moderate author- and publisher-submitted content, and keep our catalog of millions of books up to date — all in service of providing a high-quality, consistent experience for our members.

Our support team provides prompt, thoughtful support to our engaged community of book lovers, and uses insights from our interactions with readers and listeners to help make BookBub and Chirp even better for our members.